Effective Date: July 1, 2026
These Billing & Credits Terms govern charges, prepaid credits, invoicing, and payment for DataDack Cloud. They supplement the Terms of Service.
1. Consumption-Based Billing
DataDack Cloud is billed on a consumption basis. Metered resources — including virtual machines, block storage, static IPs, and bandwidth — accrue charges based on the rates published in the console price catalog and your actual usage. Charges are calculated on monthly and hourly cycles depending on the resource.
2. Prepaid Credits
- Your account is funded by prepaid credits. You add credits through a top-up, and charges are deducted from your credit balance as you consume resources.
- Credit top-ups are processed through our payment gateway and applied to your account balance. Applicable taxes, where charged, are shown at checkout.
- Credits have no cash value except as required by law and are consumed against your usage.
3. Invoices
For each billing cycle, we generate an invoice reflecting your metered usage and credit deductions. Invoices are available in the console and are emailed to your billing contact as a PDF.
4. Low Balance, Grace Period, and Suspension
- When your credit balance is insufficient to cover accruing charges, we will notify you and provide a grace period to top up.
- If the balance remains insufficient after the grace period, running resources may be suspended. Suspended resources may be terminated if the balance is not restored, which can result in permanent loss of data.
- You are responsible for maintaining a sufficient balance to keep your resources running.
5. Taxes
You are responsible for all applicable taxes, duties, and levies, except for taxes based on our net income. Where required, taxes are added to top-ups or invoices.
6. Refunds
Consumption charges are generally non-refundable once resources have been used. Unused credit balances may be refundable at our discretion and subject to applicable law and verification. Contact billing@datadack.com for refund requests.
7. Disputed Charges
If you believe a charge is incorrect, contact us within 30 days of the invoice date at billing@datadack.com. We will review and, if appropriate, issue a correction or credit adjustment.
8. Changes to Pricing
We may change published prices for the price catalog. Price changes apply prospectively to usage after the change takes effect and will be reflected in the console.
9. Contact Us
For billing questions, contact billing@datadack.com.