Effective Date: July 10, 2026 · Last updated: July 10, 2026
These Billing & Credits Terms govern charges, prepaid credits, invoicing, and payment for DataDack Cloud. They supplement the Terms of Service.
1. Who Contracts With You and Who Bills You
The DataDack Cloud services you order are provided by DataDack, a sole proprietorship firm based in India, under the Terms of Service. DataDack is your service provider and your counterparty for everything relating to the operation of the Services.
Invoicing, GST compliance and the collection of payments are presently carried out by our parent business, which acts as the billing entity:
HRIDYANSH SAVINU ENTERPRISES
Best Price, 8, Unit No. 60, Sushma Infinium,
Chandigarh–Ambala Highway, Zirakpur, Punjab 140603, India
GSTIN: 03GDFPM1564R1Z2
What this means in practice:
- Tax invoices are issued in the name and GSTIN of the billing entity. Where you are registered for GST, claim input tax credit against GSTIN 03GDFPM1564R1Z2 and record the billing entity as your supplier.
- Payments are made to the billing entity. A payment properly made to it fully discharges the corresponding amount you owe for the Services.
- Refunds and service credits are processed by the same entity, to the original payment instrument, under Sections 7 and 8.
- Your service contract, support entitlements and rights under the Service Level Agreement are unaffected by this arrangement and remain with DataDack.
Planned change of billing entity. DataDack is in the process of being established as a separate legal entity. When that is complete, invoicing and payment collection will move from the billing entity above to DataDack's own entity. We will notify you through the console or by email at least 30 days before the change takes effect, and will publish the new entity name, address and GSTIN on this page. Invoices issued before the change remain valid and are unaffected; invoices issued after it will carry the new entity's details, and you should update your supplier and GST records at that point. The change will not alter your prices, your service contract, or the terms on which the Services are provided.
2. Consumption-Based Billing
DataDack Cloud is billed on a consumption basis. Metered resources — including virtual machines, block storage, static IPs, and bandwidth — accrue charges based on the rates published in the console price catalog and your actual usage. Charges are calculated on monthly and hourly cycles depending on the resource.
3. Prepaid Credits
- Your account is funded by prepaid credits. You add credits through a top-up, and charges are deducted from your credit balance as you consume resources.
- Credit top-ups are processed through our payment gateway and applied to your account balance. Applicable taxes, where charged, are shown at checkout.
- Credits have no cash value except as required by law and are consumed against your usage.
4. Invoices
For each billing cycle, we generate an invoice reflecting your metered usage and credit deductions. Invoices are available in the console and are emailed to your billing contact as a PDF.
Invoices are issued by the billing entity named in Section 1 and carry that entity's name, registered address and GSTIN. To have your own GSTIN, legal name and registered address appear correctly on the invoice, enter them in the console under Account → Billing before the cycle closes; we cannot reissue an invoice to change a GSTIN after it has been filed in the relevant GST return.
5. Low Balance, Grace Period, and Suspension
- When your credit balance is insufficient to cover accruing charges, we will notify you and provide a grace period to top up.
- If the balance remains insufficient after the grace period, running resources may be suspended. Suspended resources may be terminated if the balance is not restored, which can result in permanent loss of data.
- You are responsible for maintaining a sufficient balance to keep your resources running.
6. Taxes
You are responsible for all applicable taxes, duties, and levies, except for taxes based on our net income. Where required, taxes are added to top-ups or invoices.
Goods and Services Tax (GST) is charged at the applicable rate on supplies made within India and is shown separately on your invoice. The place of supply is determined under the Integrated Goods and Services Tax Act, 2017 on the basis of the address and GSTIN on your account. If you are registered for GST, you may claim input tax credit against the billing entity's GSTIN shown in Section 1, subject to the invoice appearing in your GST returns. Customers outside India are invoiced without Indian GST where the supply qualifies as an export of services; you remain responsible for any tax due in your own jurisdiction.
7. Refund Policy
A new customer — an account placing its first order — may request a full refund within 7 days of that first order, subject to the product-specific rules below. Refunds are not available on subsequent orders by an existing account unless we agree otherwise in writing.
Metered and hourly resources. Consumption charges for metered or hourly resources — virtual machines billed by the hour, bandwidth, IOPS, snapshots — are not refundable, because you are charged only for the time you actually consumed.
Monthly-committed resources. Where you have chosen monthly billing for a resource, the 7-day no-questions-asked refund applies to a new customer for the unused remainder of that first month.
Dedicated cloud servers. A 7-day full refund applies where the fault is on our side — a hardware defect, or a problem with a committed additional service such as network connectivity. It does not apply where the resource performed as described.
Custom and dedicated configurations. Resources provisioned specifically to your specification, and any hardware or licence procured for you, are not refundable once provisioned.
Reserved and committed-term plans. Where you have committed to a term in exchange for a discounted rate, the commitment is not refundable on early termination; the balance of the term remains payable.
Suspension for abuse. No refund is available where an account or resource has been suspended or terminated following an abuse, phishing, fraud or scam complaint, or for a violation of the Acceptable Use Policy. Where suspension follows another form of non-compliance, whether a refund applies is decided case by case on the nature of the breach; by default, none should be expected.
Unused credit balance. An unused prepaid credit balance may be refunded at our discretion, subject to applicable law, successful identity verification, and deduction of any payment-gateway and transaction fees already incurred. Promotional, trial and complimentary credits, and service credits issued under Section 8, are never refundable in cash.
Third-party fees. Charges levied by a third party — payment-gateway fees, registry or licence fees, taxes already remitted — are deducted from any refund.
Approved refunds are returned to the original payment instrument within 7–14 business days of approval. Contact billing@datadack.com for refund requests, quoting your account ID and the order concerned.
8. SLA Service Credits
Where we fail to meet an availability commitment in the Service Level Agreement, an approved service credit is added to your prepaid credit balance — or, at your election, taken as an equivalent extension of service time on the affected resource. Service credits are calculated on the affected resource's charges for the month concerned, pro rata where the resource ran for part of the month only. They have no cash value, are not transferable, and are never disbursed as a refund or other payment. Credits are not available while your account carries an overdue balance.
9. Disputed Charges
If you believe a charge is incorrect, contact us within 30 days of the invoice date at billing@datadack.com. We will review and, if appropriate, issue a correction or credit adjustment.
10. Changes to Pricing
We may change published prices in the price catalog. Material price changes are notified through the console or by email at least 30 days before they take effect. Price changes apply prospectively to usage after that date and are reflected in the console.
11. Late Payment
Invoices issued on credit terms are due on the date stated on the invoice. We may charge interest on an overdue amount from the due date, with or without a reminder, and may withhold SLA service credits while a balance is overdue. Electronic invoicing is free of charge; postal delivery, where offered, carries a fee.
12. Contact Us
For billing questions and refund requests, contact billing@datadack.com, quoting your account ID and the order concerned. For disputes you cannot resolve with the billing team, escalate to support@datadack.com.
Service provider
DataDack
2841 Sector-22C, Chandigarh 160022, India
Phone: +91 87080 45050
Billing entity (invoices and payments)
HRIDYANSH SAVINU ENTERPRISES
Best Price, 8, Unit No. 60, Sushma Infinium,
Chandigarh–Ambala Highway, Zirakpur, Punjab 140603, India
GSTIN: 03GDFPM1564R1Z2