Effective Date: July 10, 2026
This Acceptable Use Policy ("AUP") governs your use of DataDack Cloud compute, networking, and storage resources — including virtual machines, VPCs, public IP addresses, static IPs, load balancers, block storage, and the cloud shell. It applies to you and to anyone who uses resources under your account. Violation of this AUP may result in suspension or termination under the Terms of Service.
Because the public IP addresses you use are allotted from DataDack's own pool, abuse originating from your resources is attributable to our network and affects every other customer sharing that address space. We enforce this policy accordingly.
1. Prohibited Content and Activities
You may not use DataDack Cloud resources to store, transmit, host, or facilitate:
- Illegal content or activity under any applicable law.
- Malware, ransomware, botnets, command-and-control infrastructure, or exploit kits.
- Child sexual abuse material or content that exploits or endangers minors.
- Content that infringes intellectual property or misappropriates trade secrets.
- Fraud, phishing, spoofing, or deceptive practices.
- Content that is obscene, that promotes terrorism or extremism, or that is otherwise prohibited under the Information Technology Act, 2000 and the rules made under it.
2. Network Abuse
You may not:
- Send unsolicited bulk email (spam) or operate open mail relays. Outbound SMTP (TCP port 25) is closed by default and is enabled only after identity verification and a review of your sending practice.
- Operate open DNS resolvers, open proxies, or any service that can be used for amplification or reflection.
- Conduct denial-of-service (DoS/DDoS) attacks, or participate in amplification or reflection attacks.
- Perform unauthorized port scanning, penetration testing, or vulnerability scanning of systems you do not own or lack written authorization to test.
- Spoof IP or MAC addresses, manually alter the hardware address assigned to an interface, or otherwise interfere with other tenants' network traffic.
3. IP Address Use
Public IP addresses are allotted to your account under Section 5 of the Terms of Service. In addition:
- You must not sublet, resell, transfer, announce, or otherwise make an allotted address available to a third party outside your own use of the Services without our prior written consent.
- Reverse DNS records you request must not be misleading, must not impersonate another organisation, and must not be used to disguise the origin of traffic.
- You must maintain a monitored abuse contact for your account and respond to abuse notices we forward to you within 24 hours.
- Conduct that damages the reputation of an allotted address — sustained spam, scanning, or attack traffic — may result in the address being withdrawn and the resource being suspended, in addition to any other enforcement.
- You must not attempt to acquire addresses across multiple accounts or identities to evade a block, a quota, or a prior suspension.
4. Security and Integrity
You may not:
- Attempt to gain unauthorized access to the platform, other accounts, the hypervisor, or the underlying infrastructure.
- Circumvent account quotas, metering, isolation boundaries, identity verification, or billing controls.
- Interfere with or degrade the service, other tenants' resources, or the availability zone.
5. Resource-Intensive and Abusive Workloads
- Cryptocurrency mining is permitted only on plans and regions where it is expressly allowed and must not violate quotas or degrade shared capacity.
- You must not run workloads designed to abuse trial credits, evade billing, or exhaust shared resources.
- Automated provisioning must respect API rate limits and account quotas.
6. Shared Responsibility
You are responsible for securing everything you run on your resources — operating systems, applications, firewall and security-group rules, credentials, and data. Keep software patched and follow the principle of least privilege for IAM users, roles, and API keys. A compromised instance sending attack traffic is treated as abuse under this policy regardless of whether you intended it.
7. Lawful Use and Export
You must comply with all applicable laws, including data protection, export control, and sanctions regulations, when using the Services.
8. Enforcement
We may investigate suspected violations and may suspend, throttle, null-route, or terminate offending resources — with or without notice where necessary to protect the platform or other users. Where feasible, we will notify you and provide an opportunity to remediate. Downtime resulting from enforcement under this policy is excluded from the Service Level Agreement.
In responding to an abuse report or a lawful request, we may identify the account that held a given IP address at a given time from the records described in our Identity Verification & KYC Policy.
9. Reporting Abuse
To report a suspected violation of this AUP, contact us at abuse@datadack.com. Please include the relevant IP addresses, timestamps with time zone, and log excerpts — reports containing these are actioned fastest. We acknowledge abuse reports within 24 hours.
For anything that is not an abuse report, contact support@datadack.com.
DataDack
2841 Sector-22C, Chandigarh 160022, India
Phone: +91 87080 45050