Effective Date: July 1, 2026
These Terms of Service ("Terms") govern your access to and use of DataDack Cloud, the infrastructure-as-a-service platform operated by DataDack Technologies Pvt. Ltd. ("DataDack", "we", "us"). By creating an account, accessing the console, or provisioning any resource, you agree to these Terms.
1. Accounts and Organizations
- You must provide accurate registration information and keep it current.
- Resources are owned by an account, which is the root of tenancy. Accounts may optionally be associated with an organization.
- You are responsible for all activity under your account, including actions taken by IAM users, API keys, and members you authorize.
- You must maintain the confidentiality of your credentials and notify us promptly of any unauthorized use.
2. The Services
DataDack Cloud provides on-demand compute (virtual machines), networking (VPCs, subnets, static IPs), storage, images, identity and access management (IAM), a browser cloud shell, and related services, accessible through the console and APIs.
3. Provisioning and Capacity
Resources are provisioned within the availability zones and regions you select, subject to available capacity and any account quotas. We may impose default limits on resources and raise them on request.
4. Your Responsibilities (Shared Responsibility Model)
DataDack is responsible for the security and availability of the underlying cloud infrastructure. You are responsible for:
- The configuration, patching, and security of the operating systems and software you run.
- The data you store and process on your resources.
- Managing IAM users, roles, policies, and credentials.
- Complying with the Acceptable Use Policy for all workloads.
5. Fees and Billing
Use of the Services is billed on a consumption basis and funded by prepaid credits. Charges, credits, invoicing, suspension, and refunds are governed by the Billing & Credits Terms. You are responsible for all charges incurred under your account.
6. Acceptable Use
Your use of the Services must comply with the Acceptable Use Policy. We may suspend or terminate resources that violate it or that threaten the security, integrity, or availability of the platform.
7. Service Levels and Availability
We aim to provide a reliable service but do not guarantee uninterrupted availability. Scheduled maintenance and, occasionally, emergency maintenance may affect availability. Any service-level commitments will be set out in a separate SLA where offered.
8. Suspension and Termination
We may suspend or terminate your access for non-payment, violation of these Terms or the Acceptable Use Policy, or to protect the platform or other users. You may terminate your account at any time; you remain responsible for charges accrued before termination. Upon termination, your resources and Customer Content may be deleted.
9. Intellectual Property
We retain all rights in the DataDack Cloud platform, console, and documentation. You retain all rights in your Customer Content. You grant us the limited rights needed to operate and provide the Services.
10. Confidentiality and Data
We handle your data in accordance with our Privacy Policy. You are responsible for backing up your Customer Content; deletion of resources is permanent.
11. Warranties and Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law.
12. Limitation of Liability
To the maximum extent permitted by law, DataDack will not be liable for indirect, incidental, special, or consequential damages, or for loss of data, revenue, or profits. Our aggregate liability is limited to the fees you paid for the Services in the three months preceding the claim.
13. Changes to the Services and Terms
We may modify the Services or these Terms. Material changes will be communicated through the console or by email and take effect as stated in the notice.
14. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
15. Contact Us
Questions about these Terms can be directed to support@datadack.com.