Effective Date: July 1, 2026
DataDack ("we", "us", or "our") operates DataDack Cloud, an infrastructure-as-a-service (IaaS) platform providing virtual machines, networking, storage, and related cloud services. This Privacy Policy explains how we collect, use, and share information when you access the DataDack Cloud console, APIs, and services.
1. Information We Collect
- Account & Organization Information: Name, email address, organization and account details, billing address, and payment information.
- Identity & Access Data: IAM users, groups, roles, policies, API keys, and access credentials you create to manage your resources.
- Resource Metadata: Configuration of the resources you provision — virtual machines, VPCs, subnets, static IPs, images, resource groups, and tags.
- Customer Content: Data you store on or transmit through your virtual machines, volumes, and other resources. We treat Customer Content as confidential and do not access it except as needed to operate the service or as required by law.
- Operational & Technical Data: IP addresses, API request logs, console session data, resource utilization metrics (CPU, memory, storage, network), and diagnostic logs.
2. How We Use Your Information
We use the information we collect to:
- Provision, operate, monitor, and secure your cloud resources.
- Meter usage, calculate consumption charges, and process billing.
- Provide technical support and respond to support tickets.
- Detect, prevent, and investigate abuse, fraud, and security incidents.
- Communicate service, security, and maintenance notifications.
- Comply with legal and regulatory obligations.
3. Data Retention
We retain account and billing records for as long as your account is active and thereafter as required for legal, tax, and audit purposes. Customer Content is retained until you delete the associated resource or terminate your account, subject to short-term backup and log retention windows.
4. Sharing Your Information
We do not sell your personal information. We may share information with:
- Infrastructure & Service Providers: Data-center operators, payment processors, and vendors who help us deliver the service under confidentiality obligations.
- Compliance with Law: When required to comply with legal process or to protect our rights, users, and the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Location & International Transfers
Your resources are provisioned in the availability zones and regions you select. Account and billing data may be processed in other locations where we or our service providers operate. Where data crosses borders, we apply appropriate safeguards consistent with applicable law.
6. Security
We implement commercially reasonable technical and organizational measures — including network isolation (per-account VPCs), encryption in transit, access controls, and continuous monitoring — to protect your data. You remain responsible for securing the operating systems, applications, credentials, and data within your own resources under the shared responsibility model.
7. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information. You can manage most account data directly in the console or contact us to exercise these rights.
8. Cookies and Tracking
The DataDack Cloud console and website use cookies and similar technologies. See our Cookie Policy for details.
9. Children's Privacy
DataDack Cloud is intended for businesses and is not directed to children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, communicated through the console or by email.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@datadack.com.